Why can't I register the gift card I received? For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. 0 stars if possible. Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. Impossible to get a hold customer service over phone. Create an account to follow your favorite communities and start taking part in conversations. Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. I sent another email to their help desk and no reponse. Can I refund my ticket after I make my purchase? You can check your gift card balance. A military discount is available at the box office and ID must be presented at the time of ticket purchase. No, you cant. I contact AMC. Enter the complete 10-digit phone number. Guests falling victim to these sites will likely have print-from-home confirmation receipts with a series of numbers that are unrecognizable by AMC's point-of-sale. We also ask that you leave the masks at home. Can I Purchase Tickets atFandango? If you have an AMC gift card that begins with 6006, please email photos of the front and back to giftcards@amctheatres.com for a replacement card. For assistance, contact a staff member. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. We also accept Promotional Codes and Gift Cards. So they printed and refunded. That makes six. Please call theatre for any local restrictions. BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). They told me they could not cancel the ticket as it was a Fandango purchase and was showing as valid. Do You Offer Military Discounts? Be sure to note the expiration date on your reward and redeem in a timely manner. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters. We've received notification that several of our guests have attempted to retrieve tickets that were purchased from websites halfcosttix.com and halfticket.com. Not all ticket types are available for all performances. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. It goes against our guidelines to offer incentives for reviews. Absolute nightmare company! We will fax your bank on your behalf and, if you so choose, contact Fandango for you. Their gluten free statement is as follows: Even though, to the best of our knowledge, Glutens are not present, we have not analyzed for the actual presence of gluten. Anyone can write a Trustpilot review. Download the latest version of the Regal Mobile App. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. DoNotPay can help you save big bucks on all lifes trifles! How Do I Change My Seats? Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. Locations with student pricing available are listed on this page. Did not receive the confirmation email until 1 hour after the show started. When Will the Showtimes Be Available? You can check your Gift Card balance anytime. Can I Get a Fandango Convenience Fee Refund? IMAX All passes are at the box office*. DO NOT USE THEM for movie tickets. Yellow Tickets are not valid in California, New York or New Jersey. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. Also assessed is how each of these elements is employed in the context of each individual film. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. Limited Time Only: Add your photo to a Visa card for free! Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. I have a QR code that is apparently my "mobile ticket" on the app. For example, one theater might receive one film to play, another theater might receive another. All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866) 857-5191 and they can help resolve your issue. It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. Their misleading and complicated website caused me to buy tickets for a theater in CA and I live in Idaho! These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. You can receive refunds for tickets up to 60 minutes before the showtime. If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. Sign into your Regal Crown Club account. Just try to navigate a Fandango online customer service website. I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. Can a rating be changed? #1. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. Online orders can be paid with Visa, MasterCard, American Express and Discover. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. What is Considered a "Holiday" in Terms of Exclusions for Discounts on Ticket Pricing? I have the exact same error. Will I Geta FREE Movie Ticket on my Birthday? They issued me a credit and the credit did not work! What is Your Rated R Policy? Delray + Axis15 Extreme + IMAX + Penny Lanes - Delray Beach, Fenton + Axis15 Extreme - NOW OPEN - Cary, Parkside + Axis15 Extreme + Penny Lanes - Cary, Village + Axis15 Extreme + Penny Lanes - Fredericksburg, Demon Slayer: Kimetsu no Yaiba -To the Swordsmith Village, A League of their Own (1992) presented by TCM, National Theatre Live: Frankenstein (Original Casting), Standing Room Only - The Legend of the 12th Man, Thomas & Friends: The Mystery of Lookout Mountain, Shazam! Enter your email address and the confirmation number. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. What time does the theatre location open? Had a similar problem too, but haven't fixed it yet since I don't know who to call. We are not unfamiliar w/ the use of a computer. Now unless I cancel the reservations I actually want, I can't use A-List until after Avengers. Diamond Rewards free movie tickets are redeemable on the Paragon Theaters app, effective July 1, 2019. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. Films in 3-D may not be available at all locations. You bet. Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it? Over the next couple of days, friends asked to make reservations at different times and I used my A-List to accompany them (Sunday and Monday showings). FANDANGO IS HORRIBLE I COULDNT MAKE MY MOVIE BECAUSE I WAS IN A CAR ACCIDENT ON MY WAY THERE I WAS LEFT ON HOLF FOR HOURS AND ALSO WROTE AN EMAIL AND NEVER HEARD FROM ANY WHILE MEANWHILE I WASTED MONEY ON TWO MOVIE TICKETS AND NEVER GOT A CHANCE TO SEE THE MOVIE THEIR CUSTOMER SERVICE IS HORRIBLE !!!!!!!!!!!! PG - Parental Guidance Suggested -- Some material may not be suitable for children. So I contacted AMC. Pretty Much a Corporate ruse designed to make communication difficult. We also ensure all reviews are published without moderation. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. What other gift can provide action, drama, comedy and Junior Mints? I finally happened to hit a movie a could actually use it on, and it won't take the code. Thieves. DO NOT BUY ANYTHING FROM THIS RIPOFF COMPANY. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. Children under 2 who do not require a seat are free. Please call your local theater directly for more specific information. Lookup any phone number With so many Robocalls and Phone Scams these days, check our phone registry first before returning that missed call. 2. The customer service was so good too. If you visit the theaterduring a non-peak time (avoiding Friday or Saturday evenings), a manager can assist you with adding points for a recent visit. I went online and tried to talk to a representative about my card mishap. Customer Service chat is the biggest joke. This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. To receive a student discount you must currently be a student. Those work just as well on a phone as they do on a piece of paper. Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. Last week, I went to make a reservation to see Shazam on the weekend. Please see one of our theatre managers if you have any questions regarding 3-D films. Online orders placed by Noon EST will be shipped within two business days. We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. Fandango does not offer partial refunds either. Enter your details in the chat box and complete your refund request. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. Enter your details in the chat box and complete your refund request. How do I use Regal Gift Cards to purchase tickets? Fandango does not offer partial refunds either. For more information on this policy, please visit www.mpaa.org. . Please use the. No, you cant. Do You Have Student Discounts? . Corporate My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. No. I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! Get help. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. The only tickets showing on my account history on Fandango are the ones I actually want. For information about your membership, contact Fandango at http://support.fandango.com/, by phone at 1-866-857-5191 , or by mail at Fandango, 407 North Maple Drive, Suite 300, Beverly Hills, CA 90210; attention: VIP+ Program. Scroll down to the theatre you plan to visit, and click on the theatre name. Yes! A student discount is available at the box office and student ID must be presented at the time of ticket purchase. DO NOT EVER USE FANDANGO - YOU WILL REGRET IT. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. Some types of passes cannot be used for newly released films. How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). View number of available credits for your Movie Club account. It was their systems error that caused this entire issue! Children under 3 are free except in reserved seating and recliner locations. No recording devices (cameras, video recorders, sound recorders, etc.) When it comes to the tickets purchased for a special pricethey are nonrefundable. I would suggest you avoid this company. The booking fee is non-refundable. Wait to be redirected to another page. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. It usually takes about 72 hours for the Customer Support team to respond to your query. An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. Customer service was terrible. Dolby ATMOS Senior prices vary by theater. Store or bakery-purchased cakes are allowed only with a pre-planned event. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. When I was able to get on website it appeared that my purchase of tickets did not go through. Yes! Cards purchased at any AMC theatre may be loaded with any whole dollar amount between $5 and $100. My plans changed - can I refund my order? They refuse to give refunds via email or chat. Sign up for our e-showtimes by clicking on the email icon on our website home page. Yes. You can visit your local theatre to find their specific pricing policy. Refund Policy Do it in the middle of the night. NC-17 -- No One 17 and Under Admitted. What criteria do they use? I was able to make a reservation immediately! They issued me a credit and the credit did not work! Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. I tried 4 times prior to the expiration date to no avail. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. Regal Entertainment Group theatres are handicap accessible. Thank you for your purchase. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. If you prefer calling, you can request a refund on the phone. Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. Select "My Tickets" to see your upcoming movies and showtimes. Employment For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website.
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