ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. 0000128005 00000 n 2023 Gallagher Bassett Services, Inc., All Rights Reserved. As industry leaders in delivering best-practice claims management solutions, our experts are highly experienced in identifying opportunities to outpace your competition, enhance your brand, and bolster your bottom line. Fax. By accessing this service, you agree that Gallagher Bassett is not liable for any expense, loss or cost you may incur as a result of the information on this site being inaccurate or incomplete in any way or incapable of achieving any purpose. WebGallagher Benefit Services General Inquiries +44 (0)800 612 3748 Media & Press Enquiries Emma Banks +44 (0)20 7204 6189 APAC Regional Headquarters Level 12, 80 Pacific Highway North Sydney NSW 2060 Australia +61 (0) 2 9242 2000 Media Inquiries Robin Moore Head of Marketing Communications +61 2 9424 1722 WebFor 60 years, we have provided specialized claims service programs to meet the unique risk management needs of organizations like yours. We guide those suffering a loss to the best outcomes for their futures. Please Select a Purpose WebPhone. WebContact : Gallagher Bassett CONTACT US Office Contact Details Please note due to the current environment our office numbers are not in operation. Medical Cost Containment. Call Gallagher Basset customer service faster with GetHuman 800-370-0594 Customer service Current Wait: 6 mins (4m avg) Hours: 24 hours, 7 days; best time to call: 2:45pm Get to a live person fastest: Follow prompts Report your Gallagher Basset issue: GetHuman walks you through with our best tools, fastest contacts, reminders & Risk management and information management systems. Operational optimization so you can expand and grow, Access to our dedicated Carrier Practice team and its expertise, Best-in-class RMIS and digital experience capabilities, Superior customer service to protect and enhance your brand, The optimal framework and claims management strategyto improve your total cost of risk (TCOR), An experienced compliance team to stay ahead of your regulatory obligations, Strategic Growth for Program Administrators and MGAs, Competitive Differentiation for Mutual and Mid-Market Carriers, Operational Optimization so you can Expand and Grow, Best-In-Class RMIS and Digital Experience Capabilities, Superior Customer Service to Protect and Enhance Your Brand. 0000089981 00000 n Those resources include: Point of Injury Triage and Care Recommendation through PC 365. We recently made changes to our privacy policy - please click through to learn more about these For further guidance on Certified Networks, State Direction of Care Rules and State Drug Formulary Updates, please visit ourmanaged care plans and networks page. No matter what your question, no matter what your concern, we are ready to provide you with the information you need to achieve superior outcomes. WebBest-in-class RMIS and digital experience capabilities. 0000003129 00000 n The company helps its customers to reduce risk possibilities and cut costs that can go with them. WebGallagher Benefit Services General Inquiries +44 (0)800 612 3748 Media & Press Enquiries Emma Banks +44 (0)20 7204 6189 APAC Regional Headquarters Level 12, 80 Pacific Highway North Sydney NSW 2060 Australia +61 (0) 2 9242 2000 Media Inquiries Robin Moore Head of Marketing Communications +61 2 9424 1722 I~$-s^\N!9}:W_r'q6SWR."7#w_A?. Brentwood, TN 37027 Toll Free Number: 1-866-348-3887 The optimal framework and claims management strategyto improve your total cost of risk (TCOR) An experienced compliance team to stay ahead of your regulatory obligations. WebGBCARE 's cost-effective solutions and decision support tools ensure the right resources are engaged at the right time. WebFor 60 years, we have provided specialized claims service programs to meet the unique risk management needs of organizations like yours. 0000013618 00000 n Risk management and information management systems. Complete some details below and we'll get back to you with our professional recommendations. 0000003403 00000 n P: +61 7 3005 1900. HUk#7B5qBIJ-Glsuj$7izbwyzo!eBSU2xcF9P+l \kB2T2) F '9`B@&GdN2YBc! Gallagher Bassett is ranked 429 out of 1248 in Insurance category. Please make sure to choose an option from both lists. Quickly find insurance carrier claims phone numbers for your small business. WebPhone: 1800 931 035. Please Select a Purpose 1CDw 98|$8J"rF38t0Kn 79sHG&D|1PTK*(ju/=b7wzH%:K{;|"`h?u ME{ldDz8/YI1`erO0i7Mz8r WebInsurance Claims Contacts | Gallagher USA Insurance Insurance Claims Contacts Claims From carrier contacts to claims administration, were here for you Access insurance carrier contacts to file claims; our claims management and advocacy team and third party claim administration Commercial Lines Claims Contacts For that reason, we control and manage these critical decisions, ensure that the decisions are efficiently communicated to our partnerswho provide supporting services and then integrate decisions and findings into their systems. 816 421 2005. Return to the Injured Worker Services Homepage, Privacy Policy <]>> 0000003292 00000 n Consultative Services (environmental health and safety) The information is provided without warranty of any kind to any person or organisation. Companies are selected automatically by the algorithm. 1800 531 5908. Post: PO Box 1929, Darwin, NT, 0801. We recently made changes to our privacy policy - please click through to learn more about these 0000007012 00000 n 0000008219 00000 n WebGallagher Bassett is dedicated to providing superior risk management services to our clients throughout the United States. 816 421 2005. Please reach out to your Gallagher risk advisor with specific policy and claim questions. WebFile a claim Access the claims contacts to file a claim: commercial, small business, and home and property Please contact our corporate communications team for press/media requests. F: +61 7 3005 1999. WebConnect with Gallagher Bassett : Gallagher Bassett Accept Connect with us Find your nearest GB office. We are proud of our proven reputation for consistently delivering high-quality, cost-effective claims 816 421 2005. 0000126936 00000 n We are doing work that matters - connecting customers with businesses around the world and help them resolve issues WebBest-in-class RMIS and digital experience capabilities. 0000002942 00000 n V1Iq* LT6U)8QcaDr 6*S*1Eb(R)?gX2|1 E, 9JBo VPcp;%8"`? 0000130572 00000 n The better. WebContact List and Phone Numbers Gallagher Bassett Services, Inc., 800 Connecticut Boulevard East Hartford, CT 06108 Main Phone Number: (860) 256-3400 Toll Free Number: (866) 422-9125 Fax Numbers: (860) 291-9875 (860) 291-9839 Prime Health Services 7110 Crossroad Blvd. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues The optimal framework and claims management strategyto improve your total cost of risk (TCOR) An experienced compliance team to stay ahead of your regulatory obligations. %%EOF 800 444 542 . WebFind the phone number to any Gallagher Bassett office by searching here. Toll-Free. Product Liability, Product Recall, & Life Sciences, Point of Injury Triage and Care Recommendation through PC 365, Pharmacy Management and Utilization Management through RX Profile, Utilization Monitoring, and Physician Engagement, Partnerships with medical management specialists, Telephonic and Field Nurse Case Management. Find a Dealer . WebContact List and Phone Numbers Gallagher Bassett Services, Inc., 800 Connecticut Boulevard East Hartford, CT 06108 Main Phone Number: (860) 256-3400 Toll Free Number: (866) 422-9125 Fax Numbers: (860) 291-9875 (860) 291-9839 Prime Health Services 7110 Crossroad Blvd. Contacts: Complaint's Procedure HOW CAN WE HELP? Share this information with your claims handler and send to them as soon as possible. xbbbg`b``3 1 j Workers' Compensation Resources and Guides, Injury Management Pre-Employment Screening Solutions, GB's Injury Management Portfolio Analysis, Norfolk Island Workers' Compensation Scheme, Northern Territory Government Return to Work LaunchPad. Customer Service Number: (847) 273-3880 Call customer service Gallagher Bassett Email: Legal Privacy Inquiries Send Message Claim Your Business Advertisements Contact Information Gallagher Bassett Website: www.gallagherbassett.com Gallagher Bassett Help Center: Visit contact page Find a Dealer . Street Address. 0000004466 00000 n 0000181770 00000 n WebGallagher Bassett is dedicated to providing superior risk management services to our clients throughout the United States. :YO}>= iB?xuW*}X*/LpS3IH&1OEbJ(;G.]hgva/%+f;]3T\wq XixSM].mI$Meq*\C&LL llfR;P@w;RzJASL#T* %b:nvnqwlvL Superior customer service to protect and enhance your brand. This field is for validation purposes and should be left unchanged. GBCARE, our medical management platform of solutions and integrated service partnerships, is engineered to provide the right level of medical management support at the right time to help injured workers on their path to recovery. 0000014366 00000 n 0000007143 00000 n Email: NTReturnToWork@gbtpa.com.au. Waypoint Clinical Guidance. For the Northern Territory Government Workers Compensation Fraud hotline, please call 1800 290 744. Call Gallagher Basset customer service faster with GetHuman 800-370-0594 Customer service Current Wait: 6 mins (4m avg) Hours: 24 hours, 7 days; best time to call: 2:45pm Get to a live person fastest: Follow prompts Report your Gallagher Basset issue: GetHuman walks you through with our best tools, fastest contacts, reminders & Consultative Services (environmental health and safety) The better. 0000010233 00000 n 0000126867 00000 n 0000005484 00000 n WebFile a claim Access the claims contacts to file a claim: commercial, small business, and home and property Please contact our corporate communications team for press/media requests. Brentwood, TN 37027 Toll Free Number: 1-866-348-3887 WebGallagher Benefit Services General Inquiries +44 (0)800 612 3748 Media & Press Enquiries Emma Banks +44 (0)20 7204 6189 APAC Regional Headquarters Level 12, 80 Pacific Highway North Sydney NSW 2060 Australia +61 (0) 2 9242 2000 Media Inquiries Robin Moore Head of Marketing Communications +61 2 9424 1722 0000008839 00000 n Waypoint Clinical Guidance. Street Address. Call Gallagher Basset customer service faster with GetHuman 800-370-0594 Customer service Current Wait: 6 mins (4m avg) Hours: 24 hours, 7 days; best time to call: 2:45pm Get to a live person fastest: Follow prompts Report your Gallagher Basset issue: GetHuman walks you through with our best tools, fastest contacts, reminders & Fax. The comprehensive, integrated solutions in the GBCARE platform deliver that care whether your employee has a medical only claim, a complex traumatic injury or something in between. 0000009385 00000 n The sooner. WebGBCARE 's cost-effective solutions and decision support tools ensure the right resources are engaged at the right time. Connect with us through any or all of these social media sites. Throughout the claim investigation process, you may have various coverage-related questions. 0000182410 00000 n HOW CAN WE HELP? The optimal framework and claims management strategyto improve your total cost of risk (TCOR) An experienced compliance team to stay ahead of your regulatory obligations. 0000127321 00000 n Gallagher Bassett is a diversified property third party administrator. We guide those suffering a loss to the best outcomes for their futures. WedesignedGBCARE to provide our Resolution Managers and nurses and partners with tools and best-in-class resources to support every decision and step of an injured workers medical recovery. 0000002465 00000 n Arizona Phoenix (Scottsdale) 800.231.3759 Claims advocates that brings industry and carrier expertise to advise and assist you in your insurance claims for positive outcomes. Toll-Free. HtU[7 `Y/Jd1NEm 83x =tviCKBy:t7,WkK&=lan[}?/a QLD 4000. Medical Cost Containment. Or join us on social media. We are proud of our proven reputation for consistently delivering high-quality, cost-effective claims endstream endobj 486 0 obj<>stream Please redirect your query to the applicable email address below and our teams will respond accordingly. GPO Box 14, Brisbane, QLD 4001. 0000182101 00000 n 0000006591 00000 n 0000154810 00000 n WebWELCOME TO THE WORLD OF GALLAGHER BASSETT A WORLD OF POSSIBILITIES As the premier multiline claims services provider we help people, companies and organizations around the world get back on track. Toll-Free. 5005 NW 41st Street Riverside, MO 64150 Mailing Address. 0000003179 00000 n 5005 NW 41st Street Riverside, MO 64150 Mailing Address. The sooner. QLD 4000. WebGallagher Bassett assists over 3,500 clients worldwide through more than 110 branches and over 4,700 skilled professionals by providing: Claims management. Superior customer service to protect and enhance your brand. Or join us on social media. QLD 4000. The algorithm is subject to change in future. For the Northern Territory Government Workers Compensation Fraud hotline, please call 1800 290 744. 0000010375 00000 n F: +61 7 3005 1999. startxref Purpose of Request or Comment Please Select a Purpose Message Submit Stay in touch with Gallagher Bassett. Post: PO Box 1929, Darwin, NT, 0801. We recently made changes to our privacy policy - please click through to learn more about these 0 WebGallagher Bassett is dedicated to providing superior risk management services to our clients throughout the United States. Those resources include: While every step in the recovery process is important, our experience resolving millions of workers compensation claims over 60 years reveals that certain decisions have an outsized impact on the outcome of the claim in terms of the recovery of the injured employee, the satisfaction of the employer with the claims services, and the overall cost of the claim. 0000012826 00000 n 800 444 542 . We guide those suffering a loss to the best outcomes for their futures. View Commercial Claims Contacts Arizona Phoenix (Scottsdale) 800.231.3759 0000001301 00000 n WebGallagher Bassett assists over 3,500 clients worldwide through more than 110 branches and over 4,700 skilled professionals by providing: Claims management. Connect with us through any or all of these social media sites. {&xCn Our experts pride themselves on their ability to clearly and concisely explain the cutting-edge tools and innovative solutions we use to support our clients when they need it most. Arizona Phoenix (Scottsdale) 800.231.3759 Consultative Services (environmental health and safety) 0000001792 00000 n WebFrom carrier contacts to claims administration, were here for you Access insurance carrier contacts to file claims; our claims management and advocacy team and third party claim administration Commercial Lines Claims Contacts Find insurance carrier contact information for your commercial business. WebWELCOME TO THE WORLD OF GALLAGHER BASSETT A WORLD OF POSSIBILITIES As the premier multiline claims services provider we help people, companies and organizations around the world get back on track. Global US Headquarters Gallagher US 2850 Golf Road Rolling Meadows, IL 60008 +1 630.773.3800 Please Select a Purpose GPO Box 14, Brisbane, QLD 4001. P.O. Tq14Dr'MS !~q The sooner. What happened? Box 681409 Riverside, MO 64168 What can we help you with. For the Northern Territory Government Workers Compensation Fraud hotline, please call 1800 290 744. Street Address. 0000007971 00000 n 0000001938 00000 n We are doing work that matters - connecting customers with businesses around the world and help them resolve issues Email: NTReturnToWork@gbtpa.com.au. WebYou can find contact details for Gallagher Bassett Services above. Find a Dealer . WebConnect with Gallagher Bassett : Gallagher Bassett Accept Connect with us Find your nearest GB office. Brentwood, TN 37027 Toll Free Number: 1-866-348-3887 xref WebFrom carrier contacts to claims administration, were here for you Access insurance carrier contacts to file claims; our claims management and advocacy team and third party claim administration Commercial Lines Claims Contacts Find insurance carrier contact information for your commercial business. Risk management and information management systems. The company was founded in 1962. Brisbane. 0000126620 00000 n 477 49 WebFind the phone number to any Gallagher Bassett office by searching here. Brisbane. The better. WebInsurance Claims Contacts | Gallagher USA Insurance Insurance Claims Contacts Claims From carrier contacts to claims administration, were here for you Access insurance carrier contacts to file claims; our claims management and advocacy team and third party claim administration Commercial Lines Claims Contacts WebWELCOME TO THE WORLD OF GALLAGHER BASSETT A WORLD OF POSSIBILITIES As the premier multiline claims services provider we help people, companies and organizations around the world get back on track. P.O. At the present time, Gallagher Bassett Services is one of the top companies in the industry. 1800 531 5908. Our team is ready to help your team move forward. For the Northern Territory Government Workers Compensation Fraud hotline, please call 1800 290 744. Please redirect your query to the applicable email address below and our teams will respond accordingly. 0000155072 00000 n Do you have something to say about Gallagher Bassett? Fax. Gallagher Bassett Services, Inc. is a risk management company. WebFind the phone number to any Gallagher Bassett office by searching here. Post: PO Box 1929, Darwin, NT, 0801. We recently made changes to our privacy policy - please click through to learn more about these important changes. endstream endobj 478 0 obj<>/ViewerPreferences<>/Metadata 13 0 R/Pages 12 0 R/StructTreeRoot 15 0 R/Type/Catalog>> endobj 479 0 obj<>/ColorSpace<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/ExtGState<>>>/Type/Page>> endobj 480 0 obj<> endobj 481 0 obj[/Separation/PANTONE#20294#20CVC/DeviceCMYK<>] endobj 482 0 obj[/Indexed/DeviceCMYK 226 510 0 R] endobj 483 0 obj<> endobj 484 0 obj<> endobj 485 0 obj<>stream WebPhone: 1800 931 035. Web144 Edward Street. 0000000016 00000 n Those resources include: Point of Injury Triage and Care Recommendation through PC 365. 0000158682 00000 n Connect with us through any or all of these social media sites. Box 681409 Riverside, MO 64168 0000155506 00000 n 0000006060 00000 n GBCARE'scost-effective solutions and decision support tools ensure the right resources are engaged at the right time. Customer Service Number: (847) 273-3880 Call customer service Gallagher Bassett Email: Legal Privacy Inquiries Send Message Claim Your Business Advertisements Contact Information Gallagher Bassett Website: www.gallagherbassett.com Gallagher Bassett Help Center: Visit contact page WebContact : Gallagher Bassett CONTACT US Office Contact Details Please note due to the current environment our office numbers are not in operation. WebFile a claim Access the claims contacts to file a claim: commercial, small business, and home and property Please contact our corporate communications team for press/media requests. WebPhone. Every great result starts with a conversation, and we would relish the chance to share one with you, in person, via email, or on the platform of your choice. 1800 531 5908. Customer Service Number: (847) 273-3880 Call customer service Gallagher Bassett Email: Legal Privacy Inquiries Send Message Claim Your Business Advertisements Contact Information Gallagher Bassett Website: www.gallagherbassett.com Gallagher Bassett Help Center: Visit contact page This approach allows us to deliver superior outcomesbetter care more cost effectivelycompared to unbundled service delivery models. Purpose of Request or Comment Please Select a Purpose Message Submit Stay in touch with Gallagher Bassett. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Or join us on social media. WebYou can find contact details for Gallagher Bassett Services above. 0000001604 00000 n Gallagher Bassett Services has numerous offices all over the world. Email: NTReturnToWork@gbtpa.com.au. Waypoint Clinical Guidance. WebContact List and Phone Numbers Gallagher Bassett Services, Inc., 800 Connecticut Boulevard East Hartford, CT 06108 Main Phone Number: (860) 256-3400 Toll Free Number: (866) 422-9125 Fax Numbers: (860) 291-9875 (860) 291-9839 Prime Health Services 7110 Crossroad Blvd. HOW CAN WE HELP? Superior customer service to protect and enhance your brand. Please redirect your query to the applicable email address below and our teams will respond accordingly. WebFor 60 years, we have provided specialized claims service programs to meet the unique risk management needs of organizations like yours. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. S6-#U7 Find insurance carrier contact information for your commercial business. | Read More. Access insurance carrier contacts to file claims; our claims management and advocacy team and third party claim administration, Human Resources and Compensation Consulting, Affordable Housing Insurance and Consulting for Nonprofits, Business Continuity Planning and Resiliency Services, Claims Management and Third Party Administration, Compensation Consulting and Total Rewards Programs, Diversity, Equity and Inclusion (DEI) Consulting, Human Resources and Compensation Consulting Overview, Meet the Human Resource Compensation Consulting Team, Physical and Emotional Wellbeing Consulting, National Center for Civil and Human Rights, National Underground Railroad Freedom Center, Social Media and Disaster Communication Plan, Natural Catastrophes: Preparing for Business Interruption and Extra Expense Claims. Rights Reserved, You Are About to Contact PissedConsumer.com, Trying to find out who's handling my claim now, Being rude and using derogatory remarks toward people with developmental disabilities, Because no one will answer the phone in Nashville Tennessee at Gallagher Bassett Office there, WS hurt at McDonalds and was called once by you people,and was told you would call.back and that was 3weeks.ago,and I've called and left 6 messages,and nobody returns my call, Auto Zone won't help my brother activate his claim. WebGallagher Bassett assists over 3,500 clients worldwide through more than 110 branches and over 4,700 skilled professionals by providing: Claims management. View Commercial Claims Contacts The ultimate goal ofGBCARE and our teams is to provide high quality, seamless medical care to injured workers so they can focus on recovery. Your policy and insurance companys website will contain important information about how to handle claims. 0000182032 00000 n If you need to file an insurance claim, completing a Preliminary Damage Assessment Reportwith pictures or video of the damage may help expedite the claims process. View Commercial Claims Contacts 5005 NW 41st Street Riverside, MO 64150 Mailing Address. Medical Cost Containment. PissedConsumer 2023 All Contacts: Complaint's Procedure HOW CAN WE HELP? F: +61 7 3005 1999. WebPhone. WebGBCARE 's cost-effective solutions and decision support tools ensure the right resources are engaged at the right time. Gallagher Bassett is the premiere property/casualty third-party administrator, offering strategic insights and services in the areas of risk management. xb```e``Kf`c`H.db@ !'00l9zL&+xDGfn```RGGGX+10d i] H10~eOnL'L*,&r0102=avatw~VL8Max8(17@qF&t#u_2)c`ne@ . You can get in touch by filling out the form below and well get back to you as soon as possible! 0000007397 00000 n Purpose of Request or Comment Please Select a Purpose Message Submit Stay in touch with Gallagher Bassett. WebBest-in-class RMIS and digital experience capabilities. L' ) P: +61 7 3005 1900. endstream endobj 524 0 obj<>/Size 477/Type/XRef>>stream The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. 0000011964 00000 n 0000011198 00000 n Offering nationwide coverage, our Carrier Practice team is ready to become an extension of your own, with our customized solutions including: Want to drop us a line? 800 444 542 . Web144 Edward Street. 0000182384 00000 n A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. 0000050309 00000 n Gallagher Bassett Services develops different risk management services such as risk management programs, claims management, information management, risk control consulting, medical cost containment and other related services. Terms of Use 0000157963 00000 n trailer Sitemap, Although Gallagher Bassett Services Pty Ltd has taken all reasonable care in the preparation of the information provided on this site, Gallagher Bassett does not guarantee that the information is necessarily true, accurate or complete. 0000158233 00000 n 525 0 obj<>stream 477 0 obj <> endobj Ensure you can always reach your insurance carrier with our claims contacts list for your home and property. Please fill the form to be able to download the original poster. Copyright Gallagher Bassett Services Pty Ltd. All rights reserved. 0000008813 00000 n Brisbane. WebContact : Gallagher Bassett CONTACT US Office Contact Details Please note due to the current environment our office numbers are not in operation. Global US Headquarters Gallagher US 2850 Golf Road Rolling Meadows, IL 60008 +1 630.773.3800 %PDF-1.4 % hc!.B%j7&9UQLP#lBi`'A*"EWA0E&'t. }fIr=iOb2-D)5h|8z.E6VG|C7Z/aB/NFM%tNg^mU V{SE(WEPf*5b5JC [RhKG'E0nFY9lvz)zTP9WoXRlnFX.TS B>#NS0Z7wt>wKoi"b WebConnect with Gallagher Bassett : Gallagher Bassett Accept Connect with us Find your nearest GB office. s|DG%CkK2_~D!D}rE*v9>WSd{\@,A#":M*3#?eEu&=e X :-lTaQ6xaWP>pq=]Y.2?SyDy\rL)?|JKI0H7%vbe*dTADam0N;-/8S !~b'9fINgw5q1yLD {fo7A,lxg..!P P.O. WebYou can find contact details for Gallagher Bassett Services above. Those resources include: Point of Injury Triage and Care Recommendation through PC 365. P: +61 7 3005 1900. Contacts: Complaint's Procedure HOW CAN WE HELP? Web144 Edward Street. Global US Headquarters Gallagher US 2850 Golf Road Rolling Meadows, IL 60008 +1 630.773.3800 WebPhone: 1800 931 035. Box 681409 Riverside, MO 64168 HOW CAN WE HELP? We are proud of our proven reputation for consistently delivering high-quality, cost-effective claims WebFrom carrier contacts to claims administration, were here for you Access insurance carrier contacts to file claims; our claims management and advocacy team and third party claim administration Commercial Lines Claims Contacts Find insurance carrier contact information for your commercial business.
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gallagher bassett customer service phone number