Pretty things in your Shop Jacquemus is great!!! I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. Got this a gift for my wife, she fell in love with it! and the service is great and shipping is fast! Anyone can write a Trustpilot review. Fast delivery, very nicely packed.Amazing product. Find out how we combat fake reviews. It comes with a sturdy box, safe for international shipping, the clothes is kept in a dust-bag with a collection sticker gift. Thank you Jacquemus for delivering a beautiful product and a beautiful ordering experience. Our native-speaking Customer Care team is available 24/7 to support you. Outstanding Customer Service! Also the condition of the leather was really bad. Got this a gift for my wife, she fell in love with it! These tasks include: - Helpdesk live chat support for technical issue (follow the manual) - Promotional giveaway and resolvent procedures. The pants were the perfect color, fit well and well made! I truly think this is human error and it will get better. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It wont even fit a card in there. In addition, the fact of sending us a little booklet I find it super cool. 6 more replies. A little bit sad, that you cant reservate an item for a period of time when you adding it on cart, because someone can just be faster then you and get it before you do. Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. She is in love with them. Even though the shipping was super fast, the cap i received unfortunately is not properly black. Full-time - Part-time - Temporary -Contract. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation . designers to increase customer base. Much better of you used dhl not ups. I think they assume people wont call and they will just keep your money. Wonderful experience, I love my product!!!! Reddit and its partners use cookies and similar technologies to provide you with a better experience. I ordered the Grand Bambino bag. Quality is great! Delivery service was also excellent and I was able to arrange pickup from my door which was helpful with a busy schedule. After 60 days, we will attempt to assist with repairs and/or obtaining . Customer service is good when you are able to connect with them via telephone, mail customer service is not good. Got this a gift for my wife, she fell in love with it! All rights reserved. The order arrived on time and every item came very well packed. They where very helpful great experience with them. Please email us at customercare@mytheresa.com Cookie Notice Ps, thanks for cute stickers which I get with my shipment. 2023 Trustpilot A/S. The packaging, payment, etc. De la navigation simple sur le website, a la qualite du produit en passant par un service client impecableNothing to say but thank you and cheers! Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Press J to jump to the feed. Product well represented in PDP (would be nice to get a closer shot of the material). Love you. Because of this I wouldnt order again.. Jacquemus for Women SS23 Collection | SSENSE SALE ONLY Gil Rodriguez Gimaguas Girlfriend Collective Giuseppe Zanotti Givenchy Golden Goose Goldsign Goldwin GR10K Gramicci Grape Grlfrnd Gucci Guess Jeans U.S.A. Guidi Haider Ackermann Haight HALFBOY Han Kjobenhavn Hannah Jewett Harlot Hands Harris Wharf London Hatton Labs HAY Helenamanzano In addition, the fact of sending us a little booklet I find it super cool. All rights reserved. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Wanted to give 4 stars, but then I realized that this form is not in English :)When I placed my order, something went wrong with the payment. Fabulous Quality and Design! My order arrived in no time and im super happy! I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. When I tried to find the support form it appeared, that your site doesn't work properly. The delivery was made very quickly and arrived in very good condition. 2023 Trustpilot, Inc. All rights reserved. Much better of you used dhl not ups. Love the quality & style of the hat & quick delivery! When I found the box it was soaked and so was the inner bag the pocketbook was sent it. The delivery was made very quickly and arrived in very good condition. Sizing is great, the quality is superb and I will certainly reorder from the website. It goes against our guidelines to offer incentives for reviews. The item was shipped very quickly to the Netherlands . They have no phone to US because they are French based and . Got this a gift for my wife, she fell in love with it! was ok but the delivery with UPS was HORRIBLE. Jacquemus customer services told me they have to wait for a UPS investigation which closed as delivered despite them admitting they had no proof of it being delivered, so Jacquemus wont help. Extremely bad - I ordered some things online and never received confirmation email - I had ti call them 5days (5-business-days) later just to get the information that my shipment is being prepared 3 days after that my order was cancelled and rest assured that id you are trying ti shop anything that is discounted you will not receive it cause they dont have it, the discount is inly to make the brand feel better I guess I will never, ever shop anything from this brand. Thank you very much.I especially loved the packaging- as always :). Companies can ask for reviews via automatic invitations. I love JACQUEMUS! It goes against our guidelines to offer incentives for reviews. Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. The company was founded in 20019 by Simon Porte Jacquemus. United States. I loved the bag, it's great, and super fast delivery, thank you. The return process was perfect and easy! Call us on 1 877 799 0627 from the United States, or +44 330 022 5701 internationally. Continuez, vous etes parfait.Tres belle journee. Love the quality & style of the hat & quick delivery! Fabulous Quality and Design! I loooooooooved the bag its so pretty in real life.Im so lucky that I finely got what I want and I was looking thru your brand online I found some bags In Neiman marcus, but unfortunately they deliver a preorder and I receive it on August!!! Kendall's Edit; . Read about their experiences and share your own! About Us (866) 434-3169; Customer Care; Shipping & Returns; Live Chat link opens in a new window operated by . Quality is great! I will never ever buy anything from them again. You are very welcome to get in touch for size and styling advice or with any further questions on your order. From the package to the product. Find out how we combat fake reviews. Take a brief survey about today's visit . Call now to get direct help from coinbase customer support executives. For more information, please refer to our customer care page. We also ensure all reviews are published without moderation. Find out how we combat fake reviews. 1,977 people have already reviewed JACQUEMUS. Register to save your wishlist and stay updated on must-have pieces. Location: Remote live chat job, work online anyw in the world (United States preferred). It has a red undertone, it looks like its been discolored by the sun. I'm just a little bit disappointed with the site of the company. Overnight shipping is available for $20. Incredible quality, lots of compliments. Verification can help ensure real people write reviews about real companies. Coinbase customer support number is online now. You are very welcome to get in touch for size and styling advice or with any further questions on your order. Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. Will definitely order again! This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! I ordered the Grand Bambino bag. Revoke a Website or App's Access to your Login with Amazon Information. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Jacquemus Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Thank you for the fast delivery. It goes against our guidelines to offer incentives for reviews. I would prefer of having the option to select a cheaper option and wouldnt mind waiting a bit longer to get it. All previous emails sent to you from my private email prior to involving PayPal were ignored. The bag is okay but a bit dusty and dirty. more. Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. Press question mark to learn the rest of the keyboard shortcuts. JavaScript seems to be disabled in your browser. I contacted customer support and they acknowledged that it should have come with a dust bag, but they did not offer to send me one to resolve the issue. Anyone can write a Trustpilot review. Received the order but the box looks like its thrown somewhere. It was left on my porch in the pouring rain for two days. We are currently recruiting top talent for our Eastern, Central, Mountain and Pacific time zone Medicare Retiree Solution Customer Service Centers. I love my experience so far and definitely will buy more. 2023 Trustpilot A/S. Companies can ask for reviews via automatic invitations. The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. It looked absolutely beautiful on the site. They also gave me. Here are 8 tips for writing great reviews. Here are 8 tips for writing great reviews. Suggested companies are based on peoples browsing tendencies. It was left on my porch in the pouring rain for two days. My order arrived in no time and im super happy! When it was delivered I wasnt home. . 2023 Trustpilot, Inc. All rights reserved. I am very happy with my purchase! Two days later I received my tracking and got my packages. Job Description. Its disappointing what a mess this company has become, not a good look. Terms and conditions apply, Shop from over 500 of the world's finest luxury designer brands & be dressed for any occasion, Saudade asymmetric draped woven mini dress, Espelho gathered cutout stretch-jersey mini dress, La Maille Neve cropped brushed stretch-knit cardigan, Cutout draped stretch-twill mini shirt dress, Amaro cropped draped cotton-blend poplin shirt, Espelho twisted stretch-jersey midi skirt, Espelho cropped asymmetric stretch-jersey bandeau top, La Maille Neve cropped brushed knitted cardigan, Le Chiquito Moyen croc-effect leather tote, Concha embellished one-shoulder ruched striped seersucker top, Neve cropped brushed stretch-knit cardigan, Bando cropped button-embellished ribbed-knit cardigan, Espelho cropped cutout stretch-jersey top, Le Chiquito Long croc-effect leather tote, Ascu cropped one-shoulder ribbed linen-blend top, Concha cutout striped ruched seersucker midi skirt, Cropped one-shoulder striped seersucker top, Asymmetric embellished cutout stretch-jersey midi skirt, Pralu cropped embellished ribbed-knit top, Le Bisou Bandana printed cotton-poplin shoulder bag, Concha cutout striped seersucker midi skirt, Cropped tie-detailed organic cotton-jersey top, Maraca cutout stretch-cotton poplin shirt, Le Foulard Lamba printed cotton and silk-blend pareo. I cannot track my order and furthermore they delay it more than it should alwayss. The PRODUCT IS AMAZING! Users can call our helpline number to resolve their crypto related ptoblems quickly. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Customer Care; Track an Order; Create a Return; FAQs . Thank you for the fast delivery. 1,501 people have already reviewed JACQUEMUS. They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. From the package to the product. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. I am disappointed with my purchase as it did not come with a dust bag or any branded packaging. The refund was almost instant, but I originally placed via paypal. I am still waiting for the product and I have not received any email when they will send to me . Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. We offer free 2 day shipping on all US orders. Awful brand terrible business. Also the shipping although very fast had a high price. After ordering I received a confirmation email and the site states there would be delays. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. For spring 2022, he played with the shapes of scuba gear, cutting and winding unitards and. Suggested companies are based on peoples browsing tendencies. I am still waiting for the product and I have not received any email when they will send to me . But except that, everything was very good. Buy Jacquemus bags and get Free Shipping & Returns in USA. Sign out of Your Account on the Amazon Website. Please send an email to customercare@jacquemus.com or call +33 (0)1 86 47 80 99 from Monday to Friday from 10:00am to 1:00pm and from 2:00pm to 9:00pm, Saturdays from 10:00am to 1:00pm and from 2:00pm to 6:00pm CET Newsletter Customer Care Contact form Country english Metropolitan France (EUR) JACQUEMUS 2022 Location Metropolitan France (EUR) I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to. The quality of Le Grand Bambino bag is amazing. The delivery was made very quickly and arrived in very good condition. Companies can ask for reviews via automatic invitations. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. then delayed it even more by not contacting UPS quick enough. For questions, discussions, and news about handbags and the fabulous designers who make them. The website is very userfriendly, I found everything great. It was really fast and satisfying! please contact customer service within 60 days of purchase. I loved the bag, it's great, and super fast delivery, thank you. Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Everything was amazing. was ok but the delivery with UPS was HORRIBLE. Free shipping on full-price orders over $100 USD and other orders over $300 USD. JACQUEMUS Welcome to the sun-dappled world of Provenal designer JACQUEMUS, which is brimming with natural fabrics, figure-framing cuts and earthy hues. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. The order arrived on time and every item came very well packed. I loved the bag, it's great, and super fast delivery, thank you. The ordering was easy and the quickness of the shipping was amazing. I am still waiting for the product and I have not received any email when they will send to me . Two weeks went by and I never even received a tracking email. I ordered the wrong size and had to return the item. The material is great, the fit is great, so pretty. I loved the bag, it's great, and super fast delivery, thank you. The order arrived on time and every item came very well packed. It was it left to sit in the pouring rain. Pretty things in your Shop Jacquemus is great!!! Received the order but the box looks like its thrown somewhere. 1. Much better of you used dhl not ups. However its your companys work to control the production quality of the bags and check the item precisely when some claimed the refund and repackaging it to other customers. It was it left to sit in the pouring rain. Wonderful treatment,fast shipping,easy tracking and very careful packaging.From my experience I have no objection,I would definitely buy again.They won a spanish client. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) I spoke to someone(it sounded like these people were working out of their house or something, lots of talking and noise in the background) the customer service rep said that the bag was out of stock when I ordered it but the site did NOT say that, they said they tried to call me(since when does any website, especially one in a different country call a customer?) but I didnt answer, obviously a lie but I didnt want to argue cause I wanted my money back. and the service is great and shipping is fast! I love JACQUEMUS! Position: Remote Customer Support. A real shame because you spend a lot of money on this premium brand. LE PAPIER Signature handbag - Structured water-repellent nubuck bag - Reinforced handle - Magnetic flap closure - Long removable strap - Engraved lobster clip - Interior pocket - Gold metal logo and hardware - Fully lined in cotton - Dyed. I love JACQUEMUS! We also ensure all reviews are published without moderation. Mostly impressed on just how fast it was delivered! Users can call our helpline number to resolve their crypto related ptoblems quickly. Shift schedule availability from 8am -6pm in your local time zone. We use dedicated people and clever technology to safeguard our platform. The delivery was made very quickly and arrived in very good condition. My experience was amazing! All previous emails sent to you from my private email prior to involving PayPal were ignored. They are not responding to online communication Its also weird that a so called designer brand doesnt have a U.S. phone number. Received the order but the box looks like its thrown somewhere. Because of this I wouldnt order again.. The return process was perfect and easy! Ordered a bag and returned it. When I enter on my account, in the status of my orders I can't see which of them have been returned. A member of our support staff will respond as soon as possible. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. Very helpful customer service. Beautiful design.Thank you so much for adding beauty in our lives and this world. Love the quality & style of the hat & quick delivery! From the package to the product. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Beautiful experience! Our native-speaking Customer Care team is available 24/7 to support you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Because of this I wouldnt order again.. With my coupon I ordered jeans and they were send in two days, received three days later. They are so dope and very light so dont pull on the ear lobes. Coinbase customer service number. Verification can help ensure real people write reviews about real companies. Product shipped out in a timely manner and arrived well packaged. I could find the contact number only from the cached page found in Google. Everything was amazing. Will definitely order again! I ordered the Grand Bambino bag. All rights reserved. Incredible quality, lots of compliments. You can also place your order with our team on the phone. Everything was amazing. Anyone can write a Trustpilot review. Thoroughly of-the-moment and full of personality, Jacquemus (a nod to the designer's mother's maiden name) approaches modernist French womenswear with an eye for deconstruction and an optimistic spirit. Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination. I received mine within 2 days of ordering and I live in Canada! Available 24/7. Thank you! You can also place your order with our team on the phone. The website is very userfriendly, I found everything great. Call now to get direct help from coinbase customer support executives. I love that it was delivered to me super fast! When it arrived although beautifuly wrapped and packaged I was so disappointed of how small it was. I do not recommend ordering anything from their site, idk what happened but it is a mess. I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. Verification can help ensure real people write reviews about real companies. Companies can ask for reviews via automatic invitations. Beautiful experience! Find out how we combat fake reviews. FWRD Customer Service. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. English. I ordered the wrong size and had to return the item. Therefore it looks old or used. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. + Additional pay incentives as well as monthly . Buy collage-effect dresses and separates online now at NET-A-PORTER.
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