When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. Viagogo says it does this but takes no other steps to prevent the practice. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Start selling with Amazon. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. 1.3 viagogo Guarantee. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". 3.1 Accurate Descriptions. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. the particular seat or standing area your ticket is for, including the block of seats and row number. Affiliate links: If you take out a product This is Money may earn a commission. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. In future, if you have issues confirming or fulfilling . Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Can you help me find out what has happened here? Ticket listings are a representation of actual seat location. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 2.9 Seller's Confirmation Obligation. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. Almost all retailers now have an option to 'save this card for faster check-out next time'. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 4.3 Sellers Shall Not Include Promotional Material with Tickets. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. The tickets will be stored in one of these third-party sites. We take no responsibility for such issues. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . 6.4 Release. 3.2 Other Information. 2.8 Pay & benefits. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. I entered the incorrect email when registering, how do I change it? Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. Claim compensation You may be able to claim some compensation for loss of enjoyment. Shoppers are advised to double check card details when shopping on computers or mobile devices. Clear. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. 2.2 Registration. There must be a way, the payment was not accepted yet. Including any such items constitutes a material breach of these terms and conditions. | Read 12,461-12,480 Reviews out of 30,829 Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. How sellers get paid Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. Why can't I see my order or sale in my account? You may also file for a claim if your tickets are invalid or not accepted at the venue. TicketNetwork. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. How do I change my payment method for getting paid? Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. How to spot a fake, fraudulent or scam website. Viagogo is a secondary ticketing site. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Only some of my tickets have sold. Can I deliver the tickets using a different delivery method? If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. Dec-23-2017 03:49 PM. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. I had a flight delay, can I get compensation? In November, the firm was required to improve the information it gives to. Report. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Welcome to viagogo's online ticket exchange (the "Site"). The Sellers and the Buyers are hereafter jointly referred to as the Members. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. You will need a username and password to access the Site and use the Services. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. Selling a type of mobile ticket and transferring it to the buyer. Ireland 39 reviews. 5.2 Violations, Termination and Suspension. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? Contact your bank or credit card company to verify the authorisation of payment to viagogo. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. If You do not qualify, do not use the Services. Pay by credit . Have we let energy giants make too much profit? Sellers who commit to send tickets directly to viagogo are not required to confirm the order. 3.1 Accurate Descriptions. Is commercial property a great value investing opportunity? By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. If you click on them we may earn a small commission. 2.15 Claims under the viagogo Guarantee. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. You should get the exact tickets that you ordered. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. 7.2 Copyright. Phoenix Suns Tickets. We endeavour to rearrange delivery with the customer or arrange a collection point. Here is what happened. Be the first to hear about special offers. Leave the Archive. Note that this is separate from any Tax viagogo is required to charge on its fees. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. 2.18 Merchant Description. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. How do I delete my listing? Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. 2.9 a) Exception to Sellers Obligation to Confirm. Your payment will be initiated 10 business days after the event takes place. I went back to Viagogo to ask for a refund. Sadly I could no longer attend on the new date which was in October 2021. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. See all 12 articles. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . We do not allow any commercial relationship to affect our editorial independence. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % Tickets may be substituted with comparable or better seat locations without the Buyers approval. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. City and Colour Concert Tickets. We will not allow You to buy or sell tickets before You have registered with Us. I sold my tickets on Viagogo as a sate sale. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. 6.2 Waiver of Consequential Damages; Liability Limit. Viagogo Won't pay me for my sold tickets. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . Did you find this answer helpful? Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. We will also add sales or value added tax on our fees as applicable. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? 2.5 Tax on Seller Proceeds. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. We are not involved in the actual transactions between Buyers and Sellers. 0. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. Like. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. They are significantly safer th. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). How do I edit my listing? buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. Limited access. 6.6 No Agency. Your experience can help others make better choices. Sellers should use our automated online confirmation process. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. What do the ticket split type options mean? We do not control the information provided by other users which is made available through the Site. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. How do I change the email address on my account? When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Invalid tickets are defined as anything where buyers are refused entry. Crucially in your case, this means. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. These steps apply to Personal accounts. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. . How do you find a good accountant? This rating has decreased by -15% over the last 12 months. 2.6 Making an Offer. 5.3 Disclosure of Information. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. The judge issued an injunction which prevents . The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Pay in 10,000 for bonus. Before taking this step we advise that you take a look at our advice on writing a letter before action. Super Bowl Ticket. This fee will be deducted from your payment. Copyright viagogo Entertainment Inc 2023. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Pros. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. M.B, via email. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. I got food poisoning while eating out, can I get my money back? You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! Such notice shall be deemed given one business day after the email is sent. This content may be old or outdated. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. 6.5 Tax Indemnity. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Thanks. Pay by PayPal, a free service to pay online without sharing your financial information. Sellers: once your tickets have sold, viagogo charges a service fee. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove.
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viagogo payment to seller